Return & refund policy
Last updated: 14 March 2026.
Detailing isn't a returnable product, so this policy explains the way we handle refunds, re-do requests, and warranty cases for our services. Our overall promise is simple: if something we've done isn't right, tell us within seven days and we'll either fix it or refund the work in question. The detail follows.
1. Eligible claims
You may request remediation or a refund where:
- The agreed scope was not completed as written on the job sheet.
- A coated panel shows a defect attributable to application (water marks, holograms, missed sections).
- An interior service was specified but visibly skipped on a panel or seat.
- A part of the vehicle was damaged through our handling, and not by a pre-existing condition.
2. How to raise a concern
Email [email protected] or message the studio number on WhatsApp within seven calendar days of handover. Include your name, vehicle registration, the date of the visit, and a brief description with photos if possible. Photos taken in good daylight are most helpful.
3. Our response
We respond within two working days. Where the case is clear, we will offer either:
- A re-do of the affected work at no charge, scheduled within the next available bay slot.
- A partial refund proportionate to the part of the service in dispute.
- For coating cases, a remediation visit under the manufacturer's warranty terms.
4. Where a refund applies
Refunds are returned via the original payment method (FPX, card, or cash) within 14 working days. For card payments, the refund will appear on your statement within one to two billing cycles depending on your bank.
5. What's not covered
We can't refund or re-do for:
- Wear or damage that occurred after handover (e.g. swirl marks introduced by an automatic tunnel).
- Pre-existing conditions disclosed on the job sheet (e.g. paint failure, bonded contamination we agreed not to remove).
- Subjective preference disputes where the agreed scope was completed (e.g. preferring a glossier wax).
6. Cancellation refunds
Bookings cancelled with more than 24 hours' notice are refunded in full. Same-day cancellations may forfeit 30% of the quoted price to cover bay reservation costs. No-shows forfeit 100%; we hold the bay regardless.
7. Coating warranty issues
Coating issues are handled jointly with the coating manufacturer. We'll inspect the panel(s) in question, document the issue with photos, and submit the warranty claim on your behalf. You don't need to deal directly with the manufacturer.
8. Disputes
If you're unhappy with how a remediation case was handled, write to the studio manager at [email protected] and we'll review the file independently. If the matter still isn't resolved, you may refer the dispute to the Tribunal for Consumer Claims Malaysia.
9. Contact
For all refund and remediation matters: [email protected], +60 3-9285 4170, or by post to Lot 12, Jalan Damai 5, Bangsar South, 59200 Kuala Lumpur, Malaysia.